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Cancellation conditions

The cancellation must always be made in writing (by e-mail, letter, fax). Cancellations made more than 12 weeks before arrival are free of charge. If the cancellation is made at a later point in time, the following cancellation fees are raised: Cancellations within:

  • 12 to 8 weeks before arrival: 15 %
  • 8 to 4 weeks before arrival: 30 %
  • 4 to 2 weeks before arrival: 60 %
  • 2 to 1 week(s) before arrival: 80 %
  • 6 to 4 days before arrival: 85 %
  • 3 to 0 days or rather non-appearance before/on arrival: 90 %.

For groups, the cancellation of up to 10 % of the beds reserved is free of charge within 4 days before arrival. Later cancellations will be invoiced with 90 %. Cancellation of more than 10 % of the beds will be invoiced according to the above-mentioned differentiation.